Moalajah Awarded for Customer Service Excellence

ACWLogo-WhiteBackgroundStaff Reporter / January 2016

Moalajah, the operator of Ajman Sewerage, has been awarded The International Standard for Service Excellence (TISSE) certification after achieving an impressive score from a rigorous service delivery assessment process conducted earlier in the year. The TISSE certification process, which has been developed by The International Customer Service Institute (TICSI), is aimed at recognizing and awarding excellence in global standard for quality customer service. Speaking after receiving the certificate, Moalajah Customer Service Manager, Rachid Qadadia said that the TISSE certification was attributed to the firm’s elaborate customer service roadmap, which continues to be executed by a dedicated team. He went on to add, “Moalajah, through Ajman Sewerage, is constantly seeking ways to improve the customer service experience for its clients. Customer satisfaction is one of our key pillars and this international benchmark is the much needed motivation for us going forward.” On his part, Ajman Sewerage General Manager, Christophe Ledur said, “The international benchmark rating will enable us to focus our attention towards improving our service quality. Our customer feedback mechanism has enabled us to identify with precision areas that require fine tuning in order to attain higher client satisfaction.” Ledur also added that Ajman Sewerage’s e-pay system – an online bill querying and payment platform will go live soon making it possible for customers to pay for their wastewater bills remotely and more conveniently. Moalajah attained a score of 83 percent after the audit, which was conducted by TICSI’s Regional Certification Partners, receiving a Four Star rating under the International Benchmark category. Moalajah is a joint venture between BESIX and Veolia, two international water services experts, and is responsible for Ajman Sewerage’s customer service department.

Press Clipping - Arab Construction World January 2016

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